Privacy Policy
Last updated: May 2026
This Privacy Policy explains how TradieCrews collects, uses and protects your information.
Information we collect
Names, phone numbers, email addresses, location and postcode, job information you post, messages exchanged on the platform, device and analytics information.
How we use your information
To operate the marketplace, match jobs with workers, prevent fraud, moderate content and conversations, investigate accounts, comply with legal obligations and improve the service.
Sharing
We may share information if legally required, with service providers who help operate the platform under confidentiality, or with other users as part of normal platform use (e.g. revealing contact details to the first 5 tradies on a job).
Cookies and analytics
We use cookies and analytics to understand usage and improve the product.
Data retention & deletion
You can request account deletion at any time by contacting us. We retain limited records where required for fraud prevention or legal compliance.
Third-party services
We use third-party services for hosting, payment processing and analytics. These providers have their own privacy policies and may process data under their own terms.
Data breaches
If a data breach occurs that may cause serious harm, we will notify affected users and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
Access and correction
You can request access to or correction of your personal information at any time by contacting us. We will respond within 30 days.
Cross-border disclosure
Some data may be processed by overseas service providers (e.g., cloud hosting). We ensure appropriate safeguards are in place.
Misuse of data
Users must not scrape, harvest or misuse personal information from the platform. Doing so will result in account termination and may be reported to authorities.